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Being marked gift has no bearing on customs fees.International ePacket (the most popular shipping method in our web site) Invoices are always printed in English and are not the reason for the package being held. We ALWAYS include the invoice on the outside of the package next to the shipping label.
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If you have a custom friendly invoice, be sure to bring that invoice. These are all tactics to hold the package and get the customer to bring the regular invoice.
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“It was marked gift or wasn’t marked gift.” “The invoice wasn’t included or wasn’t on the outside of the box.” The money collected goes to your countries government and NOT Meccha-Japan. The product you choosed is too big for those dimension.Ĭustoms is a department of the government that collects money on imported goods. SAL & AIR accept only package below those dimension L x L x H = > 90 cm. I have only the EMS shipping option available, why ? You will be able to complete your transaction in the currency wished. This case can happen with some browser, to pay in another currency, please delete the items in your current cart. I would like to pay in euros but every time I change the currency I get quicked out of the page, what should I do ? You will receive a confirmation email the day of shipment including your tracking numberī)Your order includes one or several pre order item You will receive a confirmation email the day of shipment including your tracking number the day of the pre order item release or within a few days. **The number of delivery days does not include the number of shipment days. I ordered a few days ago but still haven't received any shipment confirmation or tracking number, is this normal ?Ī)Some customers are confused between shipment day and delivery day we ship your package between 3~7 business days, customers will receive their orders approximately SAL : 14~31 days, AIR : 7~14 days, EMS : 3~5 days ( upon the selected shipping method ) If fast shipping time is preferred for in-stock items, please place orders separately. Your package will be shipped on the day of the release of the pre-order item. When do you ship packages if there is one item in pre-order, and another in-stock item included in my cart ? ( To be sure to get the item you want at the best price, we advice you to get it as soon as they release on our website ) It means there is an high demand for few stock in Japan. Why sometimes the price change radically ? That is why there are slight differences (usually a few cents) from one day to another.
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The exchange rate between JPY and your local currency fluctuates and this rate is update every 24 hours. Why sometimes the price change a little bit ? The more products/weight you add into your cart, the more the transportation fees will increase. The transportation fees are calculate automatically based on the weight of your package. How do you calculate the transportation fees ? Please go on your customer account then order history and detail, then click on detail on the right side We will ship your order when the pre-order items will released in Japan If I order in-stock items with pre-order items, when do you ship my order ? Please create a profile and choose your country to get the most accurate shipping cost you may have to pay.ĭo you charge pre-orders item at the time of ordering ? Shipping fee are automatically calculated when you add items in your cart.
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Please note if you didn't receive any answer from us under 48 hours, this is probably because our answer reach your Spam folder.